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{"xsrfToken":"6467ee48964305f498dd7964677d47cda1a120ef_lout","branding":{"id":"1","key":"kuc","name":"ITS Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#3392bd","headerLinkHoverBGColor":"#3392bd","headerBadgeColor":"#3392bd"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":".","sharedPortalName":"King's Help Centre","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":".","sharedPortalName":"King's Help Centre","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0a0a0a","helpCenterTitleColor":"#0c0c0c","bannerMediaApiUrl":"https://api.media.atlassian.com/file/6d21684e-ec73-4003-bcb4-99f0f957121e/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1ODg2NzU2Zi1hOGRmLTQ5ZTktYWFlOC00YmJjMGEyOGUzYWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjZkMjE2ODRlLWVjNzMtNDAwMy1iY2I0LTk5ZjBmOTU3MTIxZSI6WyJyZWFkIl19LCJleHAiOjE3NzExNzYyMTksIm5iZiI6MTc3MTE3NTYxOX0.mgmF12Y3mjk-Uy-v7VvxohifRXtW170xwprDeZY8MHY&client=5886756f-a8df-49e9-aae8-4bbc0a28e3ad&height=300&mode=fit","bannerMediaApiFileId":"6d21684e-ec73-4003-bcb4-99f0f957121e","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"kuc","projectId":10000,"serviceDeskId":1,"name":"ITS Support","description":"<p>Request ITS Support Services</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"157","name":"1Card / Buss Pass Issue","descriptionHtml":"","callToAction":"1Card / Buss Pass Issue","introHtml":"<p>Assistance with your 1Card / Bus Pass</p>","icon":10597,"iconUrl":"https://mykings.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10597","groups":[37],"key":""},{"id":"134","name":"1Card Door Access ","descriptionHtml":"<h4><a name=\"\" target=\"_blank\"></a><font color=\"red\">Providing as much detail as possible is highly encouraged to help us process your request or investigate promptly:</font></h4>\n<p>• <b>Exact date and time</b> the issue occurred <br> • <b>Door number or location</b> (e.g., W047 main entrance) <br> • <b>What happened</b> (e.g., card not working, door not unlocking, door stuck) <br> • <b>Any error messages or light indicators</b> on the reader (if applicable) <br> • <b>Access Start and/or End Date</b> (if applicable) <br> • <b>Your card number</b> (if known) <br> • <b>Whether anyone else experienced the same issue</b> (if applicable)</p>","callToAction":"1Card Door Access ","introHtml":"<p>Request support with the door access system.</p>","icon":10600,"iconUrl":"https://mykings.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10600","groups":[5,10],"key":""},{"id":"147","name":"Account and Login Support","descriptionHtml":"","callToAction":"Account and Login Support","introHtml":"<p>Request a new account, assistance with existing accounts, cannot login, or account removal</p>","icon":10596,"iconUrl":"https://mykings.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10596","groups":[5,37],"key":""},{"id":"135","name":"Alertus","descriptionHtml":"<p>Requests for installation should be submitted to Physical Plant</p>","callToAction":"Alertus","introHtml":"<p>Request assistance with the Alertus system.</p>","icon":10582,"iconUrl":"https://mykings.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10582","groups":[10],"key":""},{"id":"119","name":"Change/Update/Issue Report - 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